Privacy Policy

1. Introduction

This Privacy Policy explains how AuctionFlow collects, uses, stores, and protects information when you use our website, application, and services. By using AuctionFlow, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use AuctionFlow, we may collect information such as:

• Account information such as your name, email address, and account credentials.
• Business and auction information that you enter into the platform.
• Stream information, including stream names, item details, prices, and sales information.
• Files that you upload to AuctionFlow, including TikTok generated PDF files used for auction and fulfilment processing.
• Technical information such as browser type, device information, IP address, and basic usage information.
• Communications you send to us when contacting customer support.

3. How We Use Your Information

We use information we collect to operate, maintain, and improve AuctionFlow. This may include:

• Creating and managing your AuctionFlow account.
• Providing the AuctionFlow services you request.
• Managing your streams, auction items, and sales data.
• Processing uploaded files and matching auction information with your stored item information.
• Providing analytics and dashboard functionality.
• Maintaining the security and reliability of our services.
• Responding to support requests and communications.
• Detecting, preventing, and addressing misuse or security issues.
• Improving our products and services.

We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction. However, no internet-based service can guarantee absolute security.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers that help us operate AuctionFlow, such as hosting, infrastructure, authentication, email, analytics, security, and other essential service providers.

We may also disclose information where required by law, to protect our rights, to prevent fraud or abuse, or as part of a business transaction such as a merger, acquisition, or sale of assets.

6. Uploaded Files and Auction Data

AuctionFlow may allow you to upload files containing information related to your TikTok auction activity. These files are processed to provide features such as auction reconciliation, item matching, and fulfilment support.

You are responsible for ensuring that you have the necessary rights and permissions to upload and process information through AuctionFlow.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or object to certain processing of your data. You may also have the right to request a copy of information we hold about you.

To make a privacy request, please contact us using the details on our Contact page.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and how it is used.

9. Cookies and Similar Technologies

AuctionFlow may use cookies and similar technologies that are necessary for authentication, security, preferences, and website functionality. Where required by applicable law, we will request appropriate consent before using non-essential cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown at the top of this page and may provide additional notice where appropriate.

If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.