Terms & Conditions

1. Acceptance of These Terms

By accessing or using AuctionFlow, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, you should not use the service.

You may need to create an account to access certain AuctionFlow features. You are responsible for providing accurate information and keeping your login credentials secure.

You are responsible for activity performed through your account and should notify us promptly if you believe your account has been accessed without permission.

3. Using AuctionFlow

AuctionFlow provides tools designed to help businesses manage TikTok live auctions, including stream management, item organisation, sales information, analytics, file processing, and fulfilment workflows.

You agree to use AuctionFlow only for lawful purposes and in accordance with these terms and any applicable laws and regulations.

4. Your Content and Data

You retain responsibility for the information, files, item details, sales information, and other content that you submit to AuctionFlow.

By uploading or submitting content, you confirm that you have the necessary rights and permissions to use that content and allow AuctionFlow to process it as necessary to provide the service.

AuctionFlow may process information generated by or associated with third-party platforms such as TikTok when you use relevant AuctionFlow features.

AuctionFlow is a separate service and is not responsible for the availability, functionality, policies, or decisions of third-party platforms. Your use of third-party platforms remains subject to their own terms and policies.

6. Prohibited Activities

You must not use AuctionFlow to:

• Break any applicable law or regulation.
• Attempt to gain unauthorised access to the service.
• Interfere with or disrupt AuctionFlow infrastructure.
• Upload malicious software or harmful content.
• Abuse, reverse engineer, or exploit the service.
• Use the platform in a way that could harm AuctionFlow or other users.

We aim to keep AuctionFlow available and reliable, but we do not guarantee that the service will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or restrict access for maintenance, upgrades, security reasons, technical issues, or other circumstances.

8. Analytics and Information Accuracy

AuctionFlow provides tools for organising and analysing auction information. You are responsible for reviewing your data and ensuring that information entered into the platform is accurate.

Automated matching and processing features are provided to assist your workflow and should be reviewed by your team where appropriate before fulfilment or other business decisions are made.

AuctionFlow and its underlying software, design, branding, interfaces, features, and other materials are owned by or licensed to AuctionFlow unless otherwise stated.

These terms do not grant you ownership of AuctionFlow's software or intellectual property.

10. Account Suspension or Termination

We may suspend or terminate an account if we reasonably believe that the account has violated these terms, created a security risk, abused the service, or otherwise used AuctionFlow in a manner that could harm the service or its users.

You may stop using AuctionFlow at any time, subject to any applicable contractual or payment obligations.

11. Disclaimer

AuctionFlow is provided as a software service designed to assist with auction management and fulfilment workflows. To the extent permitted by law, we do not guarantee that the service will meet every business requirement or that processing results will always be complete or error-free.

12. Limitation of Liability

To the maximum extent permitted by applicable law, AuctionFlow will not be liable for indirect, incidental, special, consequential, or business losses arising from your use of the service.

13. Changes to These Terms

We may update these terms from time to time. Updated terms will be published on this page with a revised "Last updated" date. Your continued use of AuctionFlow after changes become effective constitutes acceptance of the updated terms, subject to applicable law.

14. Contact

If you have questions about these Terms & Conditions, please contact AuctionFlow through our Contact page.